Ali’s Vibe — Legal & Store Policy

Last updated: 19 September 2026

Welcome to Ali’s Vibe. By using our website or purchasing from us, you agree to the terms and policies below.

1. About Ali’s Vibe

Ali’s Vibe is an online store offering a variety of products, including gifts, gadgets, accessories, home and garden items, bargains and other selected products.

We aim to provide accurate product information and a simple, enjoyable shopping experience. Product availability, pricing and descriptions may change from time to time.

2. Orders

When you place an order with Ali’s Vibe, you are making an offer to purchase the products selected.

We reserve the right to cancel or refuse an order where there is a genuine reason, including incorrect pricing or product information, suspected fraudulent activity, stock availability issues or circumstances outside our reasonable control.

If we cancel an order after payment has been received, you will receive a refund of the amount paid for the cancelled order.

3. Pricing

All prices displayed on our website are in Australian dollars (AUD), unless otherwise stated.

We make reasonable efforts to ensure pricing is accurate. If an obvious pricing error occurs, we may contact you before processing the order or cancel the affected order and provide a refund.

Shipping costs, where applicable, will be shown during checkout.

4. Product Information

We try to ensure that product descriptions, photographs, colours, sizes and specifications are accurate.

However, colours may appear slightly different depending on your device or screen, and product packaging or minor specifications may change.

Where a product is supplied by a third-party supplier, the product may arrive in packaging that differs from images shown on our website.

5. Shipping & Delivery

Ali’s Vibe currently ships to customers within Australia.

Delivery times can vary depending on the product, supplier, delivery location, courier and other circumstances outside our control.

Once an order has been dispatched, delivery delays caused by postal services, couriers, weather, natural disasters or other circumstances outside Ali’s Vibe's reasonable control are not considered a failure by Ali’s Vibe to provide the product.

Please make sure your delivery address is correct when placing your order. We are not responsible for delays or additional costs resulting from an incorrect or incomplete address supplied by the customer.

6. Returns, Refunds & Australian Consumer Law

Ali’s Vibe wants you to be happy with your purchase.

Our returns and refunds policy operates in accordance with the Australian Consumer Law (ACL).

You may have rights to a repair, replacement, refund or other remedy where a product does not meet the consumer guarantees provided under Australian law.

These rights cannot be excluded, restricted or changed by our store policies.

For change-of-mind purchases, returns or refunds may be subject to our separate Returns & Refunds Policy and any applicable conditions.

Nothing in our policies is intended to remove or limit any rights you have under the Australian Consumer Law.

7. Damaged or Incorrect Items

If your order arrives damaged, faulty or you receive an incorrect product, please contact us as soon as reasonably possible.

Please provide your order number and, where appropriate, photographs or other information showing the issue.

We will assess the problem and work with you to provide an appropriate remedy in accordance with Australian Consumer Law.

8. Payment

Payments are processed through the payment methods made available at checkout.

Ali’s Vibe does not knowingly store your complete payment card details on our own systems.

Payment providers may have their own terms and privacy policies.

9. Privacy

We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable Australian privacy laws.

Information may be collected when you place an order, contact us, subscribe to communications or use our website.

Personal information may be shared with service providers where reasonably necessary to process orders, payments, shipping and other services required to operate our store.

10. Website Use

You agree not to misuse the Ali’s Vibe website, interfere with its operation, attempt to gain unauthorised access, or use the website for unlawful purposes.

We may update, suspend or discontinue parts of the website or store from time to time.

11. Intellectual Property

Unless otherwise stated, content on the Ali’s Vibe website, including logos, branding, text, graphics and original materials, belongs to Ali’s Vibe or is used with appropriate permission.

You may not reproduce or use our original content for commercial purposes without permission.

12. Third-Party Products & Services

Ali’s Vibe may use third-party suppliers, manufacturers, payment providers, delivery services and other service providers.

Where products are fulfilled by third-party suppliers, Ali’s Vibe remains committed to assisting customers with orders and applicable consumer rights.

Third-party websites or services may have their own terms and privacy policies.

13. Limitation of Liability

Nothing in these terms excludes, restricts or modifies any rights or remedies that cannot legally be excluded under Australian Consumer Law.

To the extent permitted by law, Ali’s Vibe is not responsible for loss or delay caused by circumstances beyond our reasonable control.

14. Changes to This Policy

Ali’s Vibe may update these policies from time to time to reflect changes to our business, website, products or legal requirements.

The latest version will be published on our website.

15. Contact Us

If you have questions about an order, product, return or these policies, please contact Ali’s Vibe through the contact details provided on our website.

Ali’s Vibe
Australia
Email: alisvibeshop@outlook.com